Ticket Policies
The ticket policies outlined here are only for tickets purchased for Charlotte Master Chorale-sponsored performances. Tickets purchased for events sponsored by other organizations (the Charlotte Symphony or other venues) are wholly governed by the policies of those organizations.
Refund Policy
All ticket sales from the Charlotte Master Chorale are final. No refunds will be issued unless a performance does not take place.
Ticket Exchange
Charlotte Master Chorale Season Subscription holders and Individual Ticket purchasers may request an exchange into another day/evening of the same concert. Exchanges must be requested 24 hours before the performance start time to be valid.
Program Changes and Cancellations
Artists, programs, dates, and prices are subject to change. If an event presented by Charlotte Master Chorale is canceled or postponed, ticketholders will receive notification at the email address used to purchase tickets. This email will include information about performance refunds. Updates will also be posted on the Charlotte Master Chorale website and social media channels.
Didn’t Get Your Tickets?
If you requested that we mail your tickets and did not receive them within 10 days of placing your order, please email us at with your account information to make alternative arrangements.
Print-at-Home/Scannable Ticket Delivery
Print-at-home tickets and scan codes arrive by email shortly after your initial confirmation is sent. Please keep in mind that the email may redirect to your spam or junk folder. If your tickets have not arrived within 30 minutes, and you have confirmed that the email is not in your spam or junk folder, please email us at .
Third-Party Ticket Purchases
Charlotte Master Chorale is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets. Tickets purchased from third parties may not be valid and unusable for admittance, and we cannot replace lost or stolen third-party tickets.
Currency & Payment Methods
All ticket prices for events are stated in U.S. Dollars (USD). We accept several methods of payment to accommodate your needs, including (among others) American Express, Visa, MasterCard, Discover, as well as cash and personal checks at the door.
